North Tech

IT OPERATIONS • COMMUNICATIONS SUPPORT • ON-SITE FIELD SUPPORT

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/ OUR MISSION

Providing reliable IT operations and specialized staff augmentation for New York State environments.

Visual Case Study

/ OUR CAPABILITIES

[01]

Tier I & Tier II Help Desk support within structured NYS environments, ensuring technical resolution and operational continuity.

[HELP DESK][TIER I/II][END-USER SUPPORT][SOP DEVELOPMENT]

[02]

Support for critical communications systems and network infrastructure troubleshooting to maintain secure connectivity.

[COMMUNICATIONS][NETWORK SUPPORT][TROUBLESHOOTING][DEPLOYMENT]

[03]

On-site field technical services including hardware installation, maintenance, and complete lifecycle support.

[FIELD SERVICES][HARDWARE INSTALL][LIFECYCLE][ONSITE SUPPORT]

[04]

Qualified technical personnel including Field Technicians and IT Support Specialists for secure agency operations.

[STAFF AUG][FIELD TECHS][IT SPECIALISTS][SDVOB VALUE]

/ RELEVANT EXPERIENCE

[01]	ENTERPRISE HELP DESK OPERATIONS Tier I and Tier II support for thousands of users across distributed sites, resolving hardware, network, and software issues within structured environments. Tier 1/2 Support/Escalation Handling/Multi-Site Support
[02]	SECURE ENVIRONMENT SUPPORT Experience supporting regulated and mission-critical systems with emphasis on access control, endpoint protection, and operational continuity. Access Administration/Endpoint Security/Audit Readiness
[03]	FIELD & INFRASTRUCTURE SUPPORT On-site hardware installation, troubleshooting, communications system assistance, and distributed infrastructure support. Hardware Deployment/Connectivity Support/Infrastructure Troubleshooting